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Shipping and Handling Policies |
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We are not responsible for any
mishandling of packages and/or any delays in delivery due to the fault
of the shipping company.
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In the event the shipment was damaged
in transit, please notify us and the carrier the same day by phone and
in writing.
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For orders shipped to a shipping
address different from the billing address, please call the credit
card issuing bank and request to add the shipping address as an
alternate authorized address.
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Return Policy |
- Merchandise with manufacturer's defect(s) will be accepted for
return within fifteen (15) days from the receipt date.
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After fifteen (15) days,
the merchandise must be returned directly to the
manufacturer by the customer for servicing.
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Unopened and undamaged
merchandise may be returned/exchanged within fifteen (15)
days from the receipt date on the invoice and with prior
approval.
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Opened and undamaged
merchandise may be accepted for exchange within fifteen
(15) days from the receipt date on the invoice and with
prior approval.
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- All merchandise approved for
return must be complete and in
the original box/packaging.
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- The customer is responsible for and must pre-pay the shipping
costs of all returns. All refunds/credits for approved returns
exclude shipping and any expedited handling costs. In the event
that we shipped the incorrect merchandise, we will credit the
shipping costs towards the shipping of a replacement order only.
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- To
return merchandise, an approved RMA (
Return Merchandise
Authorization) number must be obtained from the RMA department.
Call 1-866-449-1913 or
contact us.
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The RMA number is valid for 10
calendar days from the date of issuance, and all returned
merchandise must be received within 10 calendar days, holidays
excluded.
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The RMA number must be clearly
marked on the shipping label before the merchandise is
accepted for
return by the RMA department.
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In the event that the returned
merchandise has an expired RMA number and/or lacks a valid RMA
number such as a refused delivery, we may still accept the
merchandise for credit, but a 15-30% service fee will be
accessed.
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- All returned merchandise are inspected and/or tested by our
technicians before credit is issued.
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- All non-defective returned merchandise are subject to 15%
restocking fee, whichever is greater. Incomplete, opened, or
otherwise compromised returned merchandise are subject to an
additional 15-30% restocking fee.
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- A request to cancel an order that has been properly shipped
will be charged a 15% order cancellation fee based on the value of
the entire order. We will issue a "refused delivery*"
authorization number for the package and cancel the order upon its
receipt at our service warehouse.
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- Please allow 2-4 weeks from the time you ship/
return the
merchandise back to us for the appropriate credit to appear in
your account. If you have not received your credit after 8 weeks,
please
contact
us for an update.
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* Unauthorized
refused deliveries will be assessed a 15% handling fee based on
the total order value and any additional charges levied against
Ground Control by the shipping company. |
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